Privacy Policy – Lucid Gaming
Effective Date: May 11, 2026

This Privacy Policy describes how Lucid Gaming (“Lucid Gaming”, “we”, “our”, or “us”) collects, uses, stores, and protects information when you use our website, game servers, Discord community, and store services.

By accessing or using Lucid Gaming services, you agree to the practices described in this Privacy Policy.


1. Information We Collect
We may collect the following types of information:

A. Account & Platform Information
When using our services, we may collect:

Steam ID / Steam profile information
Discord username and Discord ID
IP address
In-game usernames
Server connection logs
Purchase history
Support ticket communications
B. Payment Information
Payments are processed through secure third-party payment providers.

Lucid Gaming does not directly store:

Full credit card numbers
Debit card details
Banking information
Payment processors may collect billing information according to their own privacy policies.

C. Technical & Usage Data
We may automatically collect:

Browser type
Device information
Operating system
Connection timestamps
Gameplay statistics
Store activity
Error logs and crash reports

2. How We Use Information
We use collected information to:

Operate and maintain our servers and services
Deliver purchased digital products
Prevent fraud and abuse
Moderate community behavior
Improve gameplay and user experience
Respond to support requests
Enforce community rules and Terms of Service
Analyze server performance and engagement

3. Cookies & Tracking Technologies
Our website or store platform may use:

Cookies
Session tokens
Analytics tools
Security monitoring systems
These technologies help:

Keep users logged in
Improve site functionality
Detect abuse or suspicious activity
Analyze traffic and usage patterns
You may disable cookies in your browser settings, though some site functionality may not work properly.


4. Sharing of Information
We do not sell personal information.

We may share limited information with:

Payment processors
Hosting providers
Anti-fraud or security services
Store platform providers
Law enforcement when legally required
Information may also be disclosed if necessary to:

Protect Lucid Gaming systems
Enforce rules or policies
Investigate fraud, abuse, or illegal activity

5. Data Retention
We retain information only as long as reasonably necessary for:

Server administration
Purchase verification
Fraud prevention
Legal compliance
Community moderation
We may retain moderation or security records longer when necessary to protect the community.


6. Data Security
We take reasonable measures to protect user information, including:

Access restrictions
Secure hosting providers
Firewall and security protections
Administrative safeguards
However, no online service can guarantee absolute security.

By using Lucid Gaming services, you acknowledge that transmission of information over the internet carries inherent risk.


7. Children's Privacy
Lucid Gaming services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13. If such information is discovered, we will take reasonable steps to remove it.


8. Third-Party Services
Lucid Gaming may integrate or link to third-party services, including:

Steam
Discord
Payment providers
Game server hosting providers
Analytics services
We are not responsible for the privacy practices or content of third-party platforms.

Users should review the privacy policies of those services separately.


9. User Rights
Depending on your location and applicable laws, you may have rights to:

Request access to your data
Request correction of inaccurate information
Request deletion of certain data
Object to certain processing activities
Requests may be denied when:

Required for security or moderation
Necessary for fraud prevention
Required for legal compliance

10. International Users
By using Lucid Gaming services, you understand that your information may be processed or stored in countries outside your own jurisdiction.


11. Policy Updates
We may update this Privacy Policy periodically.

Changes become effective immediately upon posting to the website or store.

Continued use of Lucid Gaming services after updates are posted constitutes acceptance of the revised policy.


12. Contact Information
For questions regarding this Privacy Policy or your data, please contact Lucid Gaming through:

Official Discord server
Website support system
Store contact forms

13. Consent
By accessing or using Lucid Gaming services, you consent to the collection and use of information as described in this Privacy Policy.